Our team’s mission is to provide exceptional villa experiences to all of our villa guests, beginning when they first step on to the entrance and are welcomed by our smiling staff with flower garlands, refreshing towels, and cool Thai herb beverage.
KMM Services attentive villa team will cater to all of their guests’ needs and desires. Our villa attendants will discretely clean the rooms every day and provide turn-down service every evening. Our skilled villa chefs will prepare each meal, breakfast, lunch, and dinner, with a passion to deliver gourmet food experience from the villa kitchen.
Above all, our villa managers are at their guests’ disposal at all times and oversee every single detail to ensure that their guests’ expectations are met or exceeded.
VILLA MANAGEMENT SERVICES
Our villa management service includes:
- Recruiting, hiring, training and supervision of the villa staff, including payroll and all human resources administration and tax reporting.
- Payment of all villa expenses.
- Maintenance of accurate and transparent accounts.
- Supervision and coordination of all services necessary or desirable to maintain the villa at the highest standard, including preventative maintenance and repairs.
- Handling all pre-arrival communications with guests and providing concierge services for them both prior to arrival and throughout their stay.
ESTATE MANAGEMENT SERVICES
Our estate management services include:
- Maintenance and repairs of all common area property and infrastructure.
- Common area landscape maintenance.
- Supervision of security guard company.
- Preparation of electricity and water invoices and collecting payment for same from villa owners and residents.
- Preparation of budgets and calculation of CAM fees.
- Coordination with outside accountant for preparation of tax returns and financial statements of the estate property-owning company.
- Assisting owners’ committee with meetings and communications with individual villa owners.
- Optional maintenance services for individual villa owners.
Villa management and villa marketing are two very different skill sets. And we believe that you deserve to have the best specialists available in both disciplines. We humbly submit that we are the best at what we do (taking care of the villa, the staff, and the guests), but we admit that we are not experts in villa marketing and reservations.
So we don’t try to do it. Instead, we work closely with a few of the very best villa marketing companies to make sure you have the best available team to market and manage your villa. And amazingly, it really doesn’t cost any more to have specialists in each field working for you that it would to hire one company who tries to do it all.